Definition of Customer Service:
The assistance and advice provided by a company to those people who buy or use its products or services. Obviously this will vary depending on the type business we are in.
The value of good customer service is priceless. Its a gift that keeps on giving but like anything else there is a method to follow to reap these rewards. The first step in the methods is “self-evaluation” using the “golden rule”. “
The principle of treating others as one would be wished to be treated oneself.
Have an “I- can-do-it attitude. No word is more resounding than “yes”.
Handle question with eye contact and a smile even if you don’t feel like it.
We all have bad days therefore be aware of body language it speaks volumes.
Always wear a name tag while engaging customers. Let them know who you are and what you do.
When a customer ask for help 9 out of 10 times its legitimate. They are asking because they don’t know.
I know this is hard to remember but when you see a buying customer that person is contributing to your pay check. Always be conscious of it!
If you can’t answer a customers question (don’t fake it). Let them know you don’t know, and go find the right answer.
Once a day or a week, or a month. Go above and beyond:
Example; Customer wants to make a special dish and needs several pounds of stew-beef (beef cubes). But she balks at the price. Take her to the chuck-roast section and let her know if she has a sharp knife at home she can cut the beef-cubes herself and save several dollars. That customer will never forget you, and she will tell her family and friends about how you helped her. This will mean more sales for your department and store.
Remember your customers have no idea of what it takes to run your business, but they are there to support it.
*Remember also that this is the job you choose be content with your wages.
* The word “content” has several meanings; a state of peaceful happiness, satisfied, pleased, gratified, fulfilled, happy, cheerful, glad, unworried, untroubled, at ease, at peace, tranquil, and serene. Number 11 reflects “state of mind”. In order for any working human being to stay motivated they must possess a sense of hope, purpose and contentment. When you are content it helps to reinforce a positive attitude. Number 11 doesn’t have anything to do with a “top earner, or bottom earner”. Maintaining a healthy state of mind even when we feel we are worth more than what we receive.